Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are using the 1win app or playing through the mobile site, the process remains the same. Follow these steps to ensure a smooth experience from registration to cashing out.
Before You Start
- Verify your email address and phone number during registration – unverified accounts cannot withdraw.
- Complete the KYC (Know Your Customer) process by uploading a valid ID and proof of address. This is mandatory for all withdrawals.
- Check the minimum and maximum withdrawal limits for your chosen payment method. These vary from $10 to $5,000 per transaction.
- Understand the wagering requirements on any bonus you claim. Bonuses often require 30x to 50x turnover before withdrawal.
- Have your preferred payment method ready and ensure it is registered in your name to avoid mismatches.
- If you are from a jurisdiction where Curacao-licensed casinos are common, remember that winnings may be subject to local income tax – consult a tax advisor.
Account Setup
- Go to the official website and click “Registration”. Enter your email, create a strong password, and select your currency.
- Confirm your email by clicking the link sent to your inbox. Then log in and fill in your personal details (name, date of birth, address).
- Upload a clear photo of your government-issued ID (passport or driver’s license) and a utility bill or bank statement dated within the last 3 months.
- Once your account is verified, go to the cashier and choose a deposit method. The minimum deposit is typically $10.
- If you wish to claim the welcome bonus, enter the bonus code or opt in during the deposit. Read the terms carefully – some bonuses require a minimum deposit of $20.
- Start playing – but keep track of your wagering progress in the “My Bonuses” section.
Bonus Mathematics
Bonuses are attractive but mathematically demanding. Let’s break down a common offer: a 100% deposit bonus up to $500 with a 30x wagering requirement on the deposit + bonus.
Example: You deposit $100, receiving a $100 bonus (total balance $200). The required turnover is:
(Deposit + Bonus) × Wagering = ($100 + $100) × 30 = $6,000.
If you play slots with an average RTP of 96%, your expected loss while meeting the wagering is:
Required Turnover × (1 – RTP) = $6,000 × 0.04 = $240.
Since you started with $200, your expected remaining balance after wagering is:
Starting Balance – Expected Loss = $200 – $240 = -$40 (a net loss). This means statistically you would lose your entire deposit before clearing the bonus. To improve your odds, choose games with higher RTP (e.g., 98% RTP slot reduces expected loss to $6,000 × 0.02 = $120, leaving you $80 on average). Always calculate the expected value before committing to a bonus.
Payment Methods
| Method | Min Deposit | Min Withdrawal | Processing Time | Fees |
|---|---|---|---|---|
| Visa / Mastercard | $10 | $15 | 1–3 business days | None |
| Neteller | $10 | $10 | Up to 24 hours | None |
| Skrill | $10 | $10 | Up to 24 hours | None |
| Bitcoin | $20 | $20 | Instant (up to 1 block confirm) | Network fee |
| Ethereum | $20 | $20 | Instant (up to 1 block confirm) | Network fee |
Withdrawals are processed after the bonus wagering is completed. Always request a withdrawal to the same method used for deposit if possible.
Is It Safe?
The platform operates under a Curacao eGaming license, which requires regular audits of RNG and financial stability. SSL encryption protects all data transmissions. However, Curacao licensing does not offer the same player protections as MGA or UKGC. The casino enforces responsible gambling tools like deposit limits, cooling-off periods, and self-exclusion. Note for EU/Nordic players: winnings from Curacao-licensed casinos may be subject to local income tax, unlike locally licensed operators. Always check your country’s tax laws.
Troubleshooting
- Situation: Withdrawal pending for more than 48 hours.
Cause: Verification still in progress or the requested amount exceeds daily limit.
Solution: Log in to check your verification status. If documents are missing, upload them. If the limit is exceeded, contact support to increase it. - Situation: Verification documents rejected.
Cause: Photo blurry, ID expired, or address proof older than 3 months.
Solution: Retake the photo in good light, ensure the entire document is visible. Use a recent utility bill or bank statement. - Situation: Bonus not credited after deposit.
Cause: Bonus code not entered or minimum deposit not met.
Solution: Check the bonus terms. Contact live chat to have the bonus manually added if eligible. - Situation: Game not loading or lagging.
Cause: Outdated browser or slow internet connection.
Solution: Clear cache, update your browser, or switch to the mobile app for better performance. - Situation: Account locked after multiple login attempts.
Cause: Security measure triggered by wrong password.
Solution: Use the “Forgot Password” link to reset. If still locked, contact support with proof of identity.
Worth Knowing
Game RTP is crucial for bonus wagering efficiency. Here are the best categories to maximize your chances:
- High RTP Slots: Look for games like Blood Suckers (98%), Jackpot 6000 (98.9%), or 1429 Uncharted Seas (98.6%). These minimize the house edge.
- Table Games: European roulette (97.3%) and blackjack (99.5% with perfect strategy) also offer high RTP but often contribute less to wagering (e.g., 10–20%). Check bonus terms.
- Avoid: Keno, bingo, and progressive jackpot slots – they have RTP below 95% and may contribute 0% to wagering. Live dealer games also have lower RTP and high volatility.
Players Ask
How long does the first withdrawal take?
Typically 24–72 hours, but can be longer if verification is incomplete. E-wallets are faster than bank transfers.
Can I withdraw before meeting wagering requirements?
No, you must fulfill the wagering requirements or forfeit the bonus and any winnings from it.
Is there a maximum withdrawal limit?
Yes, it varies by method and VIP level. Standard limits range from $1,000 to $5,000 per day.
What documents are needed for KYC?
A valid government-issued ID (passport, driver’s license) and a proof of address (utility bill, bank statement) from the last 3 months.
Why was my withdrawal voided?
Common reasons: bonus abuse (e.g., betting on zero-edge games), incorrect payment details, or playing prohibited games (check terms).
Can I use multiple payment methods?
You can deposit with different methods, but withdrawals are usually processed to the first deposit method.
What happens if my account is inactive for a long time?
After 12 months of inactivity, the account may be closed and any balance forfeited. To avoid this, log in occasionally.
Are there any fees on deposits?
No, the casino does not charge deposit fees. However, your bank or e-wallet may impose its own charges.
Can I change my currency after registration?
No, currency is set during registration and cannot be changed later.
Mastering the withdrawal process is the final step to enjoying your wins. By following this guide, you eliminate surprises and ensure your money reaches you quickly. Always play responsibly and stay informed about terms and conditions.